{"id":46863,"date":"2023-10-16T11:55:16","date_gmt":"2023-10-16T11:55:16","guid":{"rendered":"https:\/\/okrinstitute.org\/?page_id=46863"},"modified":"2026-05-24T08:41:11","modified_gmt":"2026-05-24T08:41:11","slug":"mastering-customer-satisfaction-unleashing-the-power-of-okrs-for-unparalleled-customer-service","status":"publish","type":"page","link":"https:\/\/okrinstitute.org\/ru\/mastering-customer-satisfaction-unleashing-the-power-of-okrs-for-unparalleled-customer-service\/","title":{"rendered":"\u0423\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432: \u0440\u0430\u0441\u043a\u0440\u044b\u0442\u0438\u0435 \u043f\u043e\u0442\u0435\u043d\u0446\u0438\u0430\u043b\u0430 OKR \u0434\u043b\u044f \u043d\u0435\u043f\u0440\u0435\u0432\u0437\u043e\u0439\u0434\u0435\u043d\u043d\u043e\u0433\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\u0420\u0430\u0441\u043a\u0440\u043e\u0439\u0442\u0435 \u0441\u0435\u043a\u0440\u0435\u0442 \u043d\u0435\u043f\u0440\u0435\u0432\u0437\u043e\u0439\u0434\u0435\u043d\u043d\u043e\u0439 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u043d\u0435\u043e\u0436\u0438\u0434\u0430\u043d\u043d\u043e\u0433\u043e \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0430: \u0440\u0430\u0441\u043a\u0440\u043e\u0439\u0442\u0435 \u0441\u0438\u043b\u0443 OKR!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" src=\"https:\/\/images.pexels.com\/photos\/6816420\/pexels-photo-6816420.jpeg?auto=compress&amp;cs=tinysrgb&amp;dpr=2&amp;h=650&amp;w=940\" alt=\"feature image\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0418\u0437\u043e\u0431\u0440\u0430\u0436\u0435\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043e \u042f\u043d\u043e\u043c \u041a\u0440\u0443\u043a\u0430\u0443 \u0447\u0435\u0440\u0435\u0437&nbsp;<a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/www.pexels.com\/photo\/waiter-in-a-luxury-hotel-inviting-a-customer-to-take-a-seat-6816420\/\">\u041f\u0435\u043a\u0441\u0435\u043b\u0438<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u041e\u0433\u043b\u0430\u0432\u043b\u0435\u043d\u0438\u0435<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/app.texta.ai\/article-result\/hm2JP22NUOUFq8LZ2YKCdicw7dl2\/25TNMqQqao5ZIymD9bpy\/y95zM7SWVGZKVh4AqFaK#the-significance-of-customer-service-in-business\">\u0417\u043d\u0430\u0447\u0435\u043d\u0438\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0432 \u0431\u0438\u0437\u043d\u0435\u0441\u0435<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/app.texta.ai\/article-result\/hm2JP22NUOUFq8LZ2YKCdicw7dl2\/25TNMqQqao5ZIymD9bpy\/y95zM7SWVGZKVh4AqFaK#understanding-okrs-in-the-context-of-customer-service\">\u041f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u0435 OKR \u0432 \u043a\u043e\u043d\u0442\u0435\u043a\u0441\u0442\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/app.texta.ai\/article-result\/hm2JP22NUOUFq8LZ2YKCdicw7dl2\/25TNMqQqao5ZIymD9bpy\/y95zM7SWVGZKVh4AqFaK#good-okr-examples-for-enhancing-customer-service\">\u0425\u043e\u0440\u043e\u0448\u0438\u0435 \u043f\u0440\u0438\u043c\u0435\u0440\u044b OKR \u0434\u043b\u044f \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/app.texta.ai\/article-result\/hm2JP22NUOUFq8LZ2YKCdicw7dl2\/25TNMqQqao5ZIymD9bpy\/y95zM7SWVGZKVh4AqFaK#implementing-and-evaluating-okrs-for-customer-service\">\u0412\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 \u0438 \u043e\u0446\u0435\u043d\u043a\u0430 OKR \u0434\u043b\u044f \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/app.texta.ai\/article-result\/hm2JP22NUOUFq8LZ2YKCdicw7dl2\/25TNMqQqao5ZIymD9bpy\/y95zM7SWVGZKVh4AqFaK#conclusion\">\u0417\u0430\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u041e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0441\u0442\u0430\u043b\u043e \u0432\u0430\u0436\u043d\u0435\u0439\u0448\u0438\u043c \u0430\u0441\u043f\u0435\u043a\u0442\u043e\u043c \u0441\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u044b\u0445 \u0431\u0438\u0437\u043d\u0435\u0441-\u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0439. \u0412 \u044d\u043f\u043e\u0445\u0443, \u043a\u043e\u0433\u0434\u0430 \u0443 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0435\u0439 \u0435\u0441\u0442\u044c \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u043e \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u043e\u0432 \u0432\u044b\u0431\u043e\u0440\u0430 \u0438 \u043e\u043d\u0438 \u0432\u0441\u0435 \u0431\u043e\u043b\u044c\u0448\u0435 \u043d\u0430\u0434\u0435\u043b\u0435\u043d\u044b \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044f\u043c\u0438 \u0431\u043b\u0430\u0433\u043e\u0434\u0430\u0440\u044f \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c, \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044f <a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2023\/06\/14\/six-tips-for-exceptional-customer-service\/?sh=5a8234f5400c\">\u0438\u0441\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/a> \u0441\u0442\u0430\u043b\u043e \u043a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043d\u044b\u043c \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u043e\u043c, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u043c\u043e\u0436\u0435\u0442 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0442\u044c \u0438\u043b\u0438 \u0440\u0430\u0437\u0440\u0443\u0448\u0438\u0442\u044c \u0443\u0441\u043f\u0435\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u041f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0441\u0442\u0440\u0435\u043c\u044f\u0442\u0441\u044f \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u043d\u0435\u043f\u0440\u0435\u0432\u0437\u043e\u0439\u0434\u0435\u043d\u043d\u044b\u0439 \u043e\u043f\u044b\u0442 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f, \u043e\u0434\u043d\u0438\u043c \u0438\u0437 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u044b\u0445 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043c\u043e\u0436\u0435\u0442 \u0432\u043d\u0435\u0441\u0442\u0438 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0432\u043a\u043b\u0430\u0434 \u0432 \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u0435 \u044d\u0442\u043e\u0439 \u0446\u0435\u043b\u0438, \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 \u0447\u0435\u0442\u043a\u043e \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u043d\u044b\u0445 \u0446\u0435\u043b\u0435\u0439 \u0438 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0445 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u043e\u0432 (OKR).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"the-significance-of-customer-service-in-business\" class=\"wp-block-heading\">\u0417\u043d\u0430\u0447\u0435\u043d\u0438\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0432 \u0431\u0438\u0437\u043d\u0435\u0441\u0435<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u041f\u0440\u0435\u0436\u0434\u0435 \u0447\u0435\u043c \u0443\u0433\u043b\u0443\u0431\u043b\u044f\u0442\u044c\u0441\u044f \u0432 \u0441\u0438\u043b\u0443 OKR, \u0432\u0430\u0436\u043d\u043e \u043f\u043e\u043d\u044f\u0442\u044c \u0432\u0430\u0436\u043d\u043e\u0441\u0442\u044c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0432 \u0431\u043e\u043b\u0435\u0435 \u0448\u0438\u0440\u043e\u043a\u043e\u043c \u0431\u0438\u0437\u043d\u0435\u0441-\u043a\u043e\u043d\u0442\u0435\u043a\u0441\u0442\u0435. \u041d\u0430 \u0441\u0435\u0433\u043e\u0434\u043d\u044f\u0448\u043d\u0435\u043c \u0432\u044b\u0441\u043e\u043a\u043e\u043a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043d\u043e\u043c \u0440\u044b\u043d\u043a\u0435 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0438 \u043e\u0436\u0438\u0434\u0430\u044e\u0442 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u0433\u043e \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u044f, \u043e\u043f\u0435\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0439 \u043f\u043e\u043c\u043e\u0449\u0438 \u0438 \u0431\u0435\u0441\u043f\u0435\u0440\u0435\u0431\u043e\u0439\u043d\u043e\u0433\u043e \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u0441 \u043b\u044e\u0431\u0438\u043c\u044b\u043c\u0438 \u0431\u0440\u0435\u043d\u0434\u0430\u043c\u0438.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0418\u0441\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043f\u043e\u0432\u044b\u0448\u0430\u0435\u0442 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0438 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0441\u0442\u0438\u043c\u0443\u043b\u0438\u0440\u0443\u0435\u0442 \u0440\u043e\u0441\u0442 \u0431\u0438\u0437\u043d\u0435\u0441\u0430. \u041f\u043e\u043b\u043e\u0436\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u043e\u043f\u044b\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442 \u043a \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u044e \u0443\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u0431\u043e\u043b\u0435\u0435 \u0432\u044b\u0441\u043e\u043a\u0438\u043c \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u044f\u043c \u043a\u043e\u043d\u0432\u0435\u0440\u0441\u0438\u0438 \u0438 \u043f\u043e\u043b\u043e\u0436\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u043c \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u044f\u043c \u00ab\u0438\u0437 \u0443\u0441\u0442 \u0432 \u0443\u0441\u0442\u0430\u00bb, \u0447\u0442\u043e \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442 \u043a \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044e \u0440\u0435\u043f\u0443\u0442\u0430\u0446\u0438\u0438 \u0431\u0440\u0435\u043d\u0434\u0430 \u0438 \u0443\u0432\u0435\u043b\u0438\u0447\u0435\u043d\u0438\u044e \u0434\u043e\u0445\u043e\u0434\u043e\u0432.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"understanding-okrs-in-the-context-of-customer-service\" class=\"wp-block-heading\">\u041f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u0435 OKR \u0432 \u043a\u043e\u043d\u0442\u0435\u043a\u0441\u0442\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">OKR \u0441\u043b\u0443\u0436\u0430\u0442 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0439 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u043e\u0439 \u043f\u043e\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438 \u0446\u0435\u043b\u0435\u0439, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0441\u043e\u0433\u043b\u0430\u0441\u0443\u0435\u0442 \u0446\u0435\u043b\u0438 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0445 \u043b\u0438\u0446 \u0438 \u043a\u043e\u043c\u0430\u043d\u0434 \u0441 \u0431\u043e\u043b\u0435\u0435 \u0448\u0438\u0440\u043e\u043a\u0438\u043c\u0438 \u0446\u0435\u043b\u044f\u043c\u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438. \u041f\u0440\u0438\u043c\u0435\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u043a \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044e \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 OKR \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0442 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043c \u0440\u0430\u0441\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u044b \u0432 \u0438\u043d\u0438\u0446\u0438\u0430\u0442\u0438\u0432\u0430\u0445, \u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0445 \u043d\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u0438\u0437\u043c\u0435\u0440\u044f\u0442\u044c \u043f\u0440\u043e\u0433\u0440\u0435\u0441\u0441 \u0438 <a href=\"https:\/\/opexlearning.com\/resources\/applying-continuous-improvement-service-delivery-improves-customer-experience\/11310\/\">\u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0442\u044c \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e\u0435 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0412 \u0440\u0430\u043c\u043a\u0430\u0445 OKR \u0446\u0435\u043b\u0438 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0442 \u0441\u043e\u0431\u043e\u0439 \u043e\u0431\u0449\u0438\u0435 \u0437\u0430\u044f\u0432\u043b\u0435\u043d\u0438\u044f, \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u044e\u0449\u0438\u0435 \u0436\u0435\u043b\u0430\u0435\u043c\u044b\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b, \u0432 \u0442\u043e \u0432\u0440\u0435\u043c\u044f \u043a\u0430\u043a \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0442 \u0441\u043e\u0431\u043e\u0439 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u0435, \u0438\u0437\u043c\u0435\u0440\u0438\u043c\u044b\u0435 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0441\u043f\u043e\u0441\u043e\u0431\u0441\u0442\u0432\u0443\u044e\u0442 \u043f\u0440\u043e\u0433\u0440\u0435\u0441\u0441\u0443 \u0432 \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u0438 \u044d\u0442\u0438\u0445 \u0446\u0435\u043b\u0435\u0439. OKR \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0442 \u0447\u0435\u0442\u043a\u0443\u044e \u0434\u043e\u0440\u043e\u0436\u043d\u0443\u044e \u043a\u0430\u0440\u0442\u0443 \u0434\u043b\u044f \u043a\u043e\u043c\u0430\u043d\u0434 \u043f\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044e \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u0440\u0443\u044f, \u0447\u0442\u043e \u0438\u0445 \u0443\u0441\u0438\u043b\u0438\u044f \u043d\u0430\u043f\u0440\u044f\u043c\u0443\u044e \u0441\u0432\u044f\u0437\u0430\u043d\u044b \u0441 \u043e\u0431\u0449\u0438\u043c\u0438 \u0431\u0438\u0437\u043d\u0435\u0441-\u0446\u0435\u043b\u044f\u043c\u0438.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"good-okr-examples-for-enhancing-customer-service\" class=\"wp-block-heading\">\u0425\u043e\u0440\u043e\u0448\u0438\u0435 \u043f\u0440\u0438\u043c\u0435\u0440\u044b OKR \u0434\u043b\u044f \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0414\u0430\u0432\u0430\u0439\u0442\u0435 \u0440\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0438\u043c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043f\u0440\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u043f\u0440\u0438\u043c\u0435\u0440\u043e\u0432 OKR \u0434\u043b\u044f \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0426\u0435\u043b\u044c: \u0423\u043b\u0443\u0447\u0448\u0438\u0442\u044c \u0432\u0440\u0435\u043c\u044f \u043f\u0435\u0440\u0432\u043e\u0433\u043e \u0440\u0435\u0430\u0433\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u041a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 \u0421\u043e\u043a\u0440\u0430\u0442\u0438\u0442\u044c \u0441\u0440\u0435\u0434\u043d\u0435\u0435 \u0432\u0440\u0435\u043c\u044f \u043e\u0442\u0432\u0435\u0442\u0430 \u043d\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043a 20% \u0432 \u0442\u0435\u0447\u0435\u043d\u0438\u0435 \u0448\u0435\u0441\u0442\u0438 \u043c\u0435\u0441\u044f\u0446\u0435\u0432: \u041e\u043f\u0442\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u044f \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0438 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u043c\u043e\u0433\u0443\u0442 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0442\u044c \u0431\u043e\u043b\u0435\u0435 \u0431\u044b\u0441\u0442\u0440\u044b\u0435 \u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u044b\u0435 \u043e\u0442\u0432\u0435\u0442\u044b, \u043f\u043e\u0432\u044b\u0448\u0430\u044f \u043e\u0431\u0449\u0443\u044e \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 \u0412\u043d\u0435\u0434\u0440\u0438\u0442\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0432 \u0440\u0435\u0436\u0438\u043c\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u0434\u043b\u044f \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u043c\u043e\u0449\u0438 \u0432 \u0440\u0435\u0436\u0438\u043c\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u0432 \u0447\u0430\u0441\u044b \u043f\u0438\u043a: \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u043e\u0432 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0432 \u0440\u0435\u0436\u0438\u043c\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u043c\u043e\u0436\u0435\u0442 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0441\u043e\u043a\u0440\u0430\u0442\u0438\u0442\u044c \u0432\u0440\u0435\u043c\u044f \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u043f\u043e\u0432\u044b\u0441\u0438\u0442\u044c \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0441 \u043f\u0435\u0440\u0432\u043e\u0433\u043e \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0426\u0435\u043b\u044c: \u043f\u043e\u0432\u044b\u0441\u0438\u0442\u044c \u0440\u0435\u0439\u0442\u0438\u043d\u0433 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u041a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 \u0414\u043e\u0441\u0442\u0438\u0447\u044c \u043c\u0438\u043d\u0438\u043c\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0440\u0435\u0439\u0442\u0438\u043d\u0433\u0430 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 90% \u043f\u043e \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0430\u043c \u043e\u043f\u0440\u043e\u0441\u043e\u0432 \u043f\u043e\u0441\u043b\u0435 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f: <a href=\"https:\/\/www.realitybasedgroup.com\/all\/how-to-create-a-culture-of-customer-service-excellence-through-recognition-and-rewards-for-employees\/\">\u041a\u0443\u043b\u044c\u0442\u0443\u0440\u0430 \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u0430 \u0432 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/a> \u0438 \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e\u0435 \u043f\u0440\u0435\u0432\u044b\u0448\u0435\u043d\u0438\u0435 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u0439 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043c\u043e\u0436\u0435\u0442 \u0441\u043f\u043e\u0441\u043e\u0431\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u044e \u0443\u0440\u043e\u0432\u043d\u044f \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 \u041f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u0435 \u0435\u0436\u0435\u043c\u0435\u0441\u044f\u0447\u043d\u044b\u0435 \u0442\u0440\u0435\u043d\u0438\u043d\u0433\u0438 \u0434\u043b\u044f \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u0435\u043b\u0435\u0439 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0441 \u0446\u0435\u043b\u044c\u044e \u0440\u0430\u0437\u0432\u0438\u0442\u0438\u044f \u043d\u0430\u0432\u044b\u043a\u043e\u0432 \u043c\u0435\u0436\u043b\u0438\u0447\u043d\u043e\u0441\u0442\u043d\u043e\u0433\u043e \u043e\u0431\u0449\u0435\u043d\u0438\u044f: \u043e\u0441\u043d\u0430\u0449\u0435\u043d\u0438\u0435 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u043f\u0435\u0440\u0435\u0434\u043e\u0432\u043e\u0439 \u043b\u0438\u043d\u0438\u0438 \u043f\u0435\u0440\u0432\u043e\u043a\u043b\u0430\u0441\u0441\u043d\u044b\u043c\u0438 \u043d\u0430\u0432\u044b\u043a\u0430\u043c\u0438 \u043e\u0431\u0449\u0435\u043d\u0438\u044f \u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u043c\u043e\u0436\u0435\u0442 \u043f\u0440\u0438\u0432\u0435\u0441\u0442\u0438 \u043a \u0431\u043e\u043b\u0435\u0435 \u043f\u043e\u0437\u0438\u0442\u0438\u0432\u043d\u043e\u043c\u0443 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044e \u0438 \u043e\u0431\u0449\u0435\u043c\u0443 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0426\u0435\u043b\u044c: \u0420\u0430\u0441\u0448\u0438\u0440\u0435\u043d\u0438\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0435\u0439 \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u041a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 \u0420\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0430\u0439\u0442\u0435 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0442\u0438\u0432\u043d\u0443\u044e \u0438 \u0443\u0434\u043e\u0431\u043d\u0443\u044e \u0434\u043b\u044f \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f \u0431\u0430\u0437\u0443 \u0437\u043d\u0430\u043d\u0438\u0439, \u0441\u043e\u0434\u0435\u0440\u0436\u0430\u0449\u0443\u044e \u043d\u0435 \u043c\u0435\u043d\u0435\u0435 100 \u0447\u0430\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u0435\u043c\u044b\u0445 \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432: \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044f \u043a\u043e\u043c\u043f\u043b\u0435\u043a\u0441\u043d\u044b\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u044b \u0434\u043b\u044f \u0441\u0430\u043c\u043e\u0441\u0442\u043e\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f, \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0434\u0430\u044e\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0441\u0430\u043c\u043e\u0441\u0442\u043e\u044f\u0442\u0435\u043b\u044c\u043d\u043e \u043d\u0430\u0445\u043e\u0434\u0438\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u044f, \u0441\u043d\u0438\u0436\u0430\u044f \u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e\u0441\u0442\u044c \u043e\u0442 \u043f\u0440\u044f\u043c\u044b\u0445 \u043a\u0430\u043d\u0430\u043b\u043e\u0432 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 \u0420\u0430\u0441\u0448\u0438\u0440\u0438\u0442\u044c \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435 \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0432 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u043e\u0441\u043d\u043e\u0432\u043d\u043e\u0433\u043e \u043a\u0430\u043d\u0430\u043b\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043d\u0430\u0446\u0435\u043b\u0438\u0432\u0448\u0438\u0441\u044c \u043d\u0430 \u0441\u043a\u0430\u0447\u043e\u043a \u0432 15% \u0432 \u0442\u0435\u0447\u0435\u043d\u0438\u0435 \u0433\u043e\u0434\u0430: \u043f\u043e\u043e\u0449\u0440\u0435\u043d\u0438\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043a \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u044e \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u043e\u0432 \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043f\u043e\u0432\u044b\u0448\u0430\u0435\u0442 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c \u0438 \u043e\u0441\u0432\u043e\u0431\u043e\u0436\u0434\u0430\u0435\u0442 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u0435\u043b\u0435\u0439 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044f \u0438\u043c \u0441\u043e\u0441\u0440\u0435\u0434\u043e\u0442\u043e\u0447\u0438\u0442\u044c\u0441\u044f \u043d\u0430 \u0431\u043e\u043b\u0435\u0435 \u0441\u043b\u043e\u0436\u043d\u044b\u0445 \u0438 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0445 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f\u0445 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0426\u0435\u043b\u044c: \u041e\u043f\u0442\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u044d\u0441\u043a\u0430\u043b\u0430\u0446\u0438\u0435\u0439<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u041a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 \u0421\u043e\u043a\u0440\u0430\u0442\u0438\u0442\u044c \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u044d\u0441\u043a\u0430\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0445 \u0436\u0430\u043b\u043e\u0431 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043d\u0430 25% \u0437\u0430 \u0441\u0447\u0435\u0442 \u0440\u0430\u0441\u0448\u0438\u0440\u0435\u043d\u0438\u044f \u043f\u043e\u043b\u043d\u043e\u043c\u043e\u0447\u0438\u0439 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u043f\u0435\u0440\u0432\u043e\u0439 \u043b\u0438\u043d\u0438\u0438: \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044f \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430\u043c \u043f\u0435\u0440\u0432\u043e\u0439 \u043b\u0438\u043d\u0438\u0438 \u043f\u043e\u043b\u043d\u043e\u043c\u043e\u0447\u0438\u044f \u0438 \u0440\u0435\u0441\u0443\u0440\u0441\u044b \u0434\u043b\u044f \u043e\u043f\u0435\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043c\u043e\u0433\u0443\u0442 \u0441\u0432\u0435\u0441\u0442\u0438 \u043a \u043c\u0438\u043d\u0438\u043c\u0443\u043c\u0443 \u044d\u0441\u043a\u0430\u043b\u0430\u0446\u0438\u0438 \u0438 \u043f\u043e\u0432\u044b\u0441\u0438\u0442\u044c \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 \u0412\u043d\u0435\u0434\u0440\u0438\u0442\u044c \u043e\u043f\u0442\u0438\u043c\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u0443\u044e \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u0443 \u044d\u0441\u043a\u0430\u043b\u0430\u0446\u0438\u0438 \u0434\u043b\u044f \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u0431\u044b\u0441\u0442\u0440\u043e\u0433\u043e \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0438 <a href=\"https:\/\/customerthink.com\/easing-the-customers-inconvenience\/\">\u043c\u0438\u043d\u0438\u043c\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043d\u0435\u0443\u0434\u043e\u0431\u0441\u0442\u0432\u0430 \u0434\u043b\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/a>: \u0427\u0435\u0442\u043a\u043e \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u043d\u044b\u0439 \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u044d\u0441\u043a\u0430\u043b\u0430\u0446\u0438\u0438 \u0438 \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0432\u0430\u0435\u0442 \u043f\u043e\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u0443\u044e \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"implementing-and-evaluating-okrs-for-customer-service\" class=\"wp-block-heading\">\u0412\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 \u0438 \u043e\u0446\u0435\u043d\u043a\u0430 OKR \u0434\u043b\u044f \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0427\u0442\u043e\u0431\u044b OKR \u0431\u044b\u043b\u0438 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u044b\u043c\u0438 \u0432 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0438 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043a\u0440\u0430\u0439\u043d\u0435 \u0432\u0430\u0436\u043d\u043e \u0432\u043e\u0432\u043b\u0435\u043a\u0430\u0442\u044c \u043a\u043e\u043c\u0430\u043d\u0434\u044b \u043f\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044e \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044f OKR. \u0422\u0430\u043a\u043e\u0435 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u0440\u0443\u0435\u0442, \u0447\u0442\u043e \u0446\u0435\u043b\u0438 \u0438 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u0431\u0443\u0434\u0443\u0442 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u043c \u0437\u0430\u0434\u0430\u0447\u0430\u043c \u0438 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044f\u043c, \u0441 \u043a\u043e\u0442\u043e\u0440\u044b\u043c\u0438 \u0441\u0442\u0430\u043b\u043a\u0438\u0432\u0430\u044e\u0442\u0441\u044f \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u044b \u043f\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044e \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0420\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u044b\u0439 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433 \u0438 \u043e\u0442\u0447\u0435\u0442\u043d\u043e\u0441\u0442\u044c \u0438\u043c\u0435\u044e\u0442 \u0432\u0430\u0436\u043d\u043e\u0435 \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435 \u0434\u043b\u044f <a href=\"https:\/\/www.fingerprintforsuccess.com\/blog\/areas-of-improvement-examples\">\u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u0442\u044c \u043f\u0440\u043e\u0433\u0440\u0435\u0441\u0441 \u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0442\u044c \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f<\/a>. \u041f\u043e\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u043f\u0440\u043e\u0432\u0435\u0440\u044f\u044f \u0438 \u0430\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u0443\u044f \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438, \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043c\u043e\u0433\u0443\u0442 \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u0434\u0430\u043d\u043d\u044b\u0445, \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u0443\u044f \u0441\u0432\u043e\u0438 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0438 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0432\u0430\u044f \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435 OKR \u043c\u0435\u043d\u044f\u044e\u0449\u0435\u0439\u0441\u044f \u0434\u0438\u043d\u0430\u043c\u0438\u043a\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0422\u0430\u043a\u0436\u0435 \u0432\u0430\u0436\u043d\u043e \u043e\u0441\u0442\u0430\u0432\u0430\u0442\u044c\u0441\u044f \u0430\u0434\u0430\u043f\u0442\u0438\u0432\u043d\u044b\u043c \u0438 \u043e\u0442\u043a\u0440\u044b\u0442\u044b\u043c \u0434\u043b\u044f \u043a\u043e\u0440\u0440\u0435\u043a\u0442\u0438\u0440\u043e\u0432\u043a\u0438 OKR \u043f\u043e \u043c\u0435\u0440\u0435 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u0438. \u041b\u0430\u043d\u0434\u0448\u0430\u0444\u0442 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u043c\u0435\u043d\u044f\u0435\u0442\u0441\u044f, \u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u043e\u043b\u0436\u043d\u044b \u0431\u044b\u0442\u044c \u0433\u043e\u0442\u043e\u0432\u044b \u043f\u0435\u0440\u0435\u0441\u043c\u0430\u0442\u0440\u0438\u0432\u0430\u0442\u044c \u0446\u0435\u043b\u0438 \u0438 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b, \u0447\u0442\u043e\u0431\u044b \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e \u0440\u0435\u0430\u0433\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043d\u0430 \u043d\u043e\u0432\u044b\u0435 \u0442\u0435\u043d\u0434\u0435\u043d\u0446\u0438\u0438 \u0438 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"conclusion\" class=\"wp-block-heading\">\u0417\u0430\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">OKR \u0441\u043b\u0443\u0436\u0430\u0442 \u043c\u043e\u0449\u043d\u043e\u0439 \u043e\u0441\u043d\u043e\u0432\u043e\u0439 \u0434\u043b\u044f \u0440\u0430\u0441\u043a\u0440\u044b\u0442\u0438\u044f \u043f\u043e\u0442\u0435\u043d\u0446\u0438\u0430\u043b\u0430 <a href=\"https:\/\/aicontentfy.com\/en\/blog\/importance-of-customer-service-in-entrepreneurship#:~:text=Good%20customer%20service%20can%20drive,building%20long%2Dterm%20customer%20relationships.\">\u043f\u043e\u0442\u0435\u043d\u0446\u0438\u0430\u043b \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0432 \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u0438 \u0443\u0441\u043f\u0435\u0445\u0430 \u0432 \u0431\u0438\u0437\u043d\u0435\u0441\u0435<\/a>. \u0421\u0442\u0430\u0432\u044f \u0447\u0435\u0442\u043a\u0438\u0435 \u0446\u0435\u043b\u0438 \u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u044f \u0438\u0437\u043c\u0435\u0440\u0438\u043c\u044b\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b, \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043c\u043e\u0433\u0443\u0442 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u044b\u0432\u0430\u0442\u044c \u0438\u043d\u0438\u0446\u0438\u0430\u0442\u0438\u0432\u044b \u043f\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044e \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0441 \u0431\u043e\u043b\u0435\u0435 \u0448\u0438\u0440\u043e\u043a\u0438\u043c\u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u043c\u0438 \u0446\u0435\u043b\u044f\u043c\u0438, \u0447\u0442\u043e \u0432 \u043a\u043e\u043d\u0435\u0447\u043d\u043e\u043c \u0438\u0442\u043e\u0433\u0435 \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442 \u043a \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u044e \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u044e \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0438 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044e \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u041f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043e\u0442\u0434\u0430\u044e\u0442 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u043f\u0440\u0435\u0432\u043e\u0441\u0445\u043e\u0434\u043d\u043e\u043c\u0443 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u043c\u0443 \u043e\u043f\u044b\u0442\u0443, \u0442\u0432\u043e\u0440\u0447\u0435\u0441\u043a\u0430\u044f \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f OKR \u043c\u043e\u0436\u0435\u0442 \u043d\u0430\u043f\u0440\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u0430\u043d\u0434\u044b \u043a \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0438\u0441\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0438 \u0441\u043f\u043e\u0441\u043e\u0431\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c \u0434\u043e\u043b\u0433\u043e\u0441\u0440\u043e\u0447\u043d\u043e\u043c\u0443 \u0440\u043e\u0441\u0442\u0443 \u0438 \u0443\u0441\u043f\u0435\u0445\u0443. \u0418\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044f \u0441\u0438\u043b\u0443 OKR, \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043c\u043e\u0433\u0443\u0442 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0442\u044c \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c\u044e \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0441\u0442\u0430\u0442\u044c \u043b\u0438\u0434\u0435\u0440\u0430\u043c\u0438 \u0432 \u0441\u0432\u043e\u0438\u0445 \u043e\u0442\u0440\u0430\u0441\u043b\u044f\u0445.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-ai-summarize yoast-ai-summarize\"><h2>Key Takeaways<\/h2>\n<ul class=\"wp-block-list yoast-ai-summarize-list\">\n<li>Customer service is essential for business success; exceptional service leads to higher satisfaction, loyalty, and revenue.<\/li>\n\n\n\n<li>OKRs provide a framework to align customer service goals with broader organizational objectives and promote continuous improvement.<\/li>\n\n\n\n<li>Examples of OKR objectives include improving response times, increasing customer satisfaction ratings, enhancing self-service capabilities, and optimizing escalation management.<\/li>\n\n\n\n<li>Involving customer service teams in the OKR process ensures that goals address specific challenges and opportunities effectively.<\/li>\n\n\n\n<li>Regularly monitoring and adjusting OKRs helps organizations remain adaptable to changing customer needs.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p class=\"wp-block-yoast-seo-estimated-reading-time yoast-reading-time__wrapper\"><span class=\"yoast-reading-time__icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-icon=\"clock\" width=\"20\" height=\"20\" fill=\"none\" stroke=\"currentColor\" style=\"display:inline-block;vertical-align:-0.1em\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 8v4l3 3m6-3a9 9 0 11-18 0 9 9 0 0118 0z\"><\/path><\/svg><\/span><span class=\"yoast-reading-time__spacer\" style=\"display:inline-block;width:1em\"><\/span><span class=\"yoast-reading-time__descriptive-text\">Estimated reading time: <\/span><span class=\"yoast-reading-time__reading-time\">5<\/span><span class=\"yoast-reading-time__time-unit\"> \u043c\u0438\u043d\u0443\u0442<\/span><\/p>\n\n\n<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/okrinstitute.org\/ru\/\">\u0414\u043e\u043c<\/a><\/span> \u00bb <span class=\"breadcrumb_last\" aria-current=\"page\">\u0423\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432: \u0440\u0430\u0441\u043a\u0440\u044b\u0442\u0438\u0435 \u043f\u043e\u0442\u0435\u043d\u0446\u0438\u0430\u043b\u0430 OKR \u0434\u043b\u044f \u043d\u0435\u043f\u0440\u0435\u0432\u0437\u043e\u0439\u0434\u0435\u043d\u043d\u043e\u0433\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/span><\/span><\/div>","protected":false},"excerpt":{"rendered":"<p>Unlock the secret behind unrivalled customer satisfaction with an unexpected tool: Unleashing the Power of OKRs! Image courtesy of Yan Krukau via&nbsp;Pexels Table of Contents Customer service has emerged as a crucial aspect of contemporary business operations. 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